GEA, I. K.; GEA, J. B. I. J.; ZAI, K. S.; BATE'E, M. M. The Effect of Total Quality Management (TQM) on Customer Satisfaction at UD Fani Mabel Products. ProBisnis : Jurnal Manajemen, [S. l.], v. 16, n. 5, p. 1240–1246, 2025. Disponível em: https://www.ejournal.joninstitute.org/index.php/ProBisnis/article/view/1145. Acesso em: 25 mar. 2026.