Factors Affecting Job Satisfaction of General Practitioners at Level III Hospital Brawijaya Surabaya
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Published:
Dec 23, 2024
Keywords:
Job Satisfaction, doctor, Level III Hospital Brawijaya
Section
Articles
Statistics Article
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Abstract
Improving the quality of services in an effort to provide public services is the main concern of the government, especially optimal health services to ensure decent living conditions for all people. Doctors as human resources who have a very important role in hospitals so they need management attention to manage/nurture so that they can carry out their work well so that they can contribute to the performance/progress of the hospital. The purpose of this study is to find out the management factors that affect the job satisfaction of doctors at Level III Hospital Brawijaya Surabaya. The population of this study is 42 doctors. The sampling technique used is the sample to be conducted is the total population. The type of research used by the author is a qualitative approach that is descriptive analysis. Statistical instruments in a quantitative way with univariate, bivariate and multivariate methods, using the chi square test and logistic regression test using the enter method. Based on the results of the study, there was an influence of clarity of medical services, suitability of medical services, leadership decision-making, leadership support, leadership responsiveness, workplace cleanliness, workplace comfort, completeness of infrastructure, and promotion opportunities on doctors' job satisfaction by 36.3% while the remaining 63.7% (100% - 36.3%). There are joint effects on doctors' job satisfaction Management factors which include clarity of medical services, workplace cleanliness and workplace comfort, affect together on doctors' job satisfaction Management factors that most affect doctors' job satisfaction at Level III Hospital Brawijaya Surabaya are the clarity of medical services.
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How to Cite
Pratama, W. D., Syaodih, E., & Handayani, N. (2024). Factors Affecting Job Satisfaction of General Practitioners at Level III Hospital Brawijaya Surabaya. ProBisnis : Jurnal Manajemen, 15(6), 57–64. Retrieved from https://www.ejournal.joninstitute.org/index.php/ProBisnis/article/view/680
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Tarigan, I. (2018). The Effect of Occupational Health and Salary on Employee Motivation of Pt. Lestari Cemerlang Sukses Medan. JEpa, 3(2), pp. 67-81.
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Vahdist, R., & Mahfudz, M. (2017). The Effect of Salary, Allowances, and Position Promotions on Employee Performance (Study on the Regional Civil Service Agency of Central Java Province). Diponegoro Journal of Management, pp. 389-303.
Wardhani, A. P., Hasiholan, L. B., & Minarsih, M. M. (2016). The Influence of Work Environment, Communication and Leadership on Employee Performance (Case Study at the Semarang City Culture and Tourism Office). Journal of Management, p. 2.
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Afandi, P. 2016. Human Resource Management, Theory, Concepts and Indicators.1st printing. Zanafa Publishing. Riau.
Bramantoro Taufan, 2017, Introduction to Classification and Accreditation of Health Services, Surabaya: UNAIR (AUP), pp. 15-17.
Dale Timpe A, 2009, Leading People, Business Management Science and Art Series, Gramedia Asri Media, Jakarta.
Edy Sutrisno, (2019). Human Resource Management. Print to eleven. Prananda Media Group, Jakarta.
Edy Sutrisno. 2010. Human Resource Management. Jakarta Kencana Prenada Media Group. p. 166.
Fitriati, R., & Rahmayanti, K. P. (2012). Government support in triple helix collaboration to provide health service delivery: Case study government hospital in bengkulu hospital. Procedia-Social and Behavioral Sciences, 52, hlm. 160-167.
Ghozali, I. (2018). Application of Multivariate Analysis with IBM SPSS 25 Program (9th ed.). Diponegoro University Publishing Board.
H. Jaja Jahari and M. Sobry Sutikno. 2008. Human Resource Management. Bandung: Prospect,
Handoko, T. Hani. 2011. Personnel and Human Resource Management. Yogyakarta: BPFE Publishers. pp. 66-67.
Hasibuan, M. 2016. Human Resource Management. Jakarta: PT. Bumi Aksara. pp. 99-102.
Hedissa, A. T., Sukhirman, I., & Supandi, A. (2015). The Relationship between Psychological Capital and Job Satisfaction in Police Members Who Are Studying at the Police Science College (PTIK). Journal of Psychology: PITUTUR, 1(1), pp. 1-8.
Hermawan, D., Modhakomala, M., & Suryadi, S. (2018). The Influence of Supervision and Work Environment on the Discipline of Civil Servant Teachers of Sawangan Group I in Sawangan District, Depok City. Fostering the Benefits of Knowledge: Journal of Education, pp. 129-138.
Judge, T.A., & Locke, E.A. (1992). The Effect of Dysfunctional Thought Processes on Subjective Well-Being and Job Satisfaction. CAHRS Working Paper Series, 4, hlm 1-47,
Ministry of Health of the Republic of Indonesia. 2017. Health Data and Information of Indonesia Health Profile 2016.
Kitapci,Olgun., Akdogan, Ceylan. and Dartyol, Ibrahim Taylan (2014), “The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word of Mouth Communication in the Public Healthcare Industry”, Procedia-Sosial and Behavioral Scienes. hlm, 161-169.
Kurniawan, H., Warso, M. M., & Fathoni, A. (2016). The effect of rewards, punishments, workload, and training on employee work productivity (case study on employees of PT Andalan Arthalestari Semarang). Journal of Management. p. 2.
Listiyono, R. A. 2015. A Descriptive Study on the Quality of Health Services at Dr. Wahidin Sudiro Husodo General Hospital, Mojokerto City After Becoming a Type B Hospital. Health Services, p.7.
Liyanto, L. (2018). The Relationship between Motivational and Co-Worker Hygienic Factors with Employee Performance of PT Lotte Shopping Indonesia in Sidoarjo. Agora. p. 1.
Mangkunegara AP, 2015, Human Resource Planning and Development, Rfika Aditama, Bandung. pp. 80-91
Martoyo, Susilo. (2007). Human Resource Management, 5th Edition, First Edition. Yogyakarta: BPFE. Pp. 1.
Meesala, A., & Paul, J. (2016). Journal of Retailing and Consumer Services Service quality , consumer satisfaction and loyalty in hospitals : Thinking for the future. Journal of Retailing and Consumer Services, (July), hlm. 1–9.
Mitropoulos, P., Vasileiou, K., & Mitropoulos, I. (2017). Journal of Retailing and Consumer Services Understanding quality and satisfaction in public hospital services : A nationwide inpatient survey in Greece. Journal of Retailing and Consumer Services, (July 2016), hlm. 0–1.
Moekijat, 2012. Human Resource Management. Jakarta: Rineka Cipta.
Mohebifar, R., Hasani, H., Barikani, A., & Rafiei, S. (2016). Evaluating Service Quality from Patients ’ Perceptions : Application of Importance e performance Analysis Method. Osong Public Health and Research Perspectives, 7(4), hlm. 233–238.
Nawawi, Hadari. (2006). Performance evaluation and management in corporate and industrial environments. Yogyakarta: Gadjah Mada Univercity Press. p. pp. 171-188.
Northouse, Peter. G, 2013. Leadership Theory and Practice: Leadership Theory and Practice. Sixth edition. PT. Index 2013, Jakarta. pp. 102-103.
Nurhayati, D. (2016). The effect of job satisfaction, work environment and work loyalty on Organizational Citizenship Behavior (OCB) (Case study on PT. Prosperous Center Officer in Semarang City. Journal of Management, pp. 1-24.
Regulation of the Minister of Health of the Republic of Indonesia No. 30 of 2019 concerning Hospital Classification and Licensing. Jakarta: Ministry of Health of the Republic of Indonesia.
Regulation of the Minister of Health of the Republic of Indonesia. Number 56 of 2014. About Hospital Classification and Licensing. Jakarta: Ministry of Health of the Republic of Indonesia.
Prayogo, 2019. The Influence of Organizational Culture on Employee Performance through Work Stress as an Intervening Variable Study on Pt Telkom Indonesia Witel Surabaya. Journal of Management Science, pp. 496–506.
Purwaningsih, A., & Magdalena, B. (2017). The Influence of Seniority and Work Performance on Position Promotion in Employees. Darmajaya Business Journal, pp. 14-26.
Rikomah, Setya Enti. 2017. Hospital Pharmacy. Deepublish Publisher: Yogyakarta, pp. 77-78.
Sabarguna D dr. HBSM. (2008). Quality Assurance of Hospital Services. Revision. Jakarta: CV. Sagung Seto, pp. 12-13.
Sari, A. T. P., & Sagala, E. J. (2016). Analysis of Factors Affecting Employee Job Satisfaction (Case Study: Pt. Wilmar Nabati Indonesia). eProceedings of Management, p. 3.
Sedarmayanti, 2015. Human Resource Management. Jakarta: Refika Aditama.
Siagian, Sondang P. (2013). Human Resource Management. Jakarta: PT Bumi Aksara. p. 5.
Sinambela, Lijan Poltak. 2012. Employee Performance. Graha Ilmu: Yogyakarta
Sobry M. Sutikno. 2014. Leaders and Leadership Styles, First Edition of Lombok: Holistica. p. 55.
Suciadi, I., & Wijaya, M. A. (2017). Analysis of the influence of the job itself, compensation, colleagues, and leadership on the job satisfaction of employees of the operational department of Carnivor Steak and Grill Surabaya restaurant. Journal of Hospitality and Service Management, p. 2.
Sunyoto, Danang. (2015). Human Resources Research. Jakarta: Buku Seru. p. 36.
Supartiningsih, S. 2017. Quality of Hospital Patient Satisfaction Service: Cases in Outpatients. Journal of Medicoeticolegal and Hospital Management, pp. 9-15.
Syafrina, N. 2018. The Influence of the Work Environment on Employee Performance at PT. Bank Syariah Mandiri. Journal of Financial and Banking Institutions, Vol. 3 (No. 2).
Tarigan, I. (2018). The Effect of Occupational Health and Salary on Employee Motivation of Pt. Lestari Cemerlang Sukses Medan. JEpa, 3(2), pp. 67-81.
Trisnantoro, Laksono. (2015). Understanding the Use of Economics in Hospital Management. Yogyakarta: Gadjah Mada University Press.
Vahdist, R., & Mahfudz, M. (2017). The Effect of Salary, Allowances, and Position Promotions on Employee Performance (Study on the Regional Civil Service Agency of Central Java Province). Diponegoro Journal of Management, pp. 389-303.
Wardhani, A. P., Hasiholan, L. B., & Minarsih, M. M. (2016). The Influence of Work Environment, Communication and Leadership on Employee Performance (Case Study at the Semarang City Culture and Tourism Office). Journal of Management, p. 2.
Wibowo, 2016. Performance Management, Fifth Edition, PT. Rajagrafindo Persada Jakarta.
Wibowo. 2012. Performance Management. Jakarta: PT. Raja Grafindo Persada, p. 5