Pengaruh Kepercayaan Nasabah terhadap Kepuasan Nasabah pada Layanan syariah
##plugins.themes.bootstrap3.article.main##
Abstract
Kepercayaan memiliki pengaruh yang kuat dan positif terhadap kepuasan pelanggan di lembaga keuangan yang berbasis Islam. Penelitian ini mengungkapkan bahwa semakin besar kepercayaan konsumen terhadap kepatuhan pada prinsip Syariah dan integritas lembaga, semakin tinggi pula kepuasan yang dirasakan oleh mereka. Tujuan dari penelitian ini adalah untuk melakukan analisis mendalam mengenai pengaruh kepercayaan konsumen terhadap kepuasan dalam layanan yang dikelola berdasarkan prinsip Islam, serta untuk mengevaluasi seberapa besar peranan kepercayaan dalam meningkatkan tingkat kepuasan tersebut. Metode yang diterapkan dalam penelitian ini adalah kajian literatur sistematis, yang mengedepankan pengumpulan, evaluasi, dan integrasi hasil-hasil riset sebelumnya dari berbagai jurnal, baik nasional maupun internasional, yang dipublikasikan antara tahun 2020 hingga 2025. Proses analisis melibatkan identifikasi artikel, penilaian kualitas sumber, dan ringkasan temuan untuk menyusun pola hubungan di antara berbagai variabel. Hal ini menunjukkan bahwa kepercayaan konsumen merupakan aspek penting yang perlu diperhatikan oleh lembaga layanan syariah dalam usaha mereka untuk meningkatkan kepuasan pelanggan. Lembaga keuangan yang berlandaskan syariah harus membangun hubungan yang kuat dengan nasabah melalui peningkatan transparansi, konsistensi dalam pelayanan, serta penerapan prinsip-prinsip syariah secara optimal dalam setiap aspek layanan mereka.
##plugins.themes.bootstrap3.article.details##
How to Cite
Darmawan, D., Maulidiyah, I., & Mardikaningsih, R. (2026). Pengaruh Kepercayaan Nasabah terhadap Kepuasan Nasabah pada Layanan syariah. ProBisnis : Jurnal Manajemen, 17(03), 1688–1697. Retrieved from https://www.ejournal.joninstitute.org/index.php/ProBisnis/article/view/1586
References
Andriyani, N., & Sari, D. N. (2022). The Influence of Trust and Service Quality on Customer Satisfaction of Islamic Banks. Etihad: Journal of Islamic Banking and Finance, 2(2), 155-171.
Darmawan, D. (2017). Hubungan antara Inovasi Produk, Kepuasan dan Kepercayaan Pelanggan. Jurnal Ekonomi dan Bisnis, 7(1), 36-42.
Darmawan, D. (2022). Literature Review on Antecedents of Customer Switching Behavior. Bulletin of Science, Technology and Society, 1(3), 1-5.
Darmawan, D. (2022). The Effect of Trust and Saving Experience on Loyalty through Satisfaction as an Intervening Variable (Case Study of Sharia Bank Customers in Surabaya City). International Journal of Service Science, Management, Engineering, and Technology, 2(2), 11-20.
Darmawan, D. (2026). Human Resource Risk Management and HR Governance as Predictors of Organizational Justice in Islamic Banking Institutions. Jurnal Ilmiah Satyagraha, 9(1), 66-80.
Darmawan, D., & Istianah, D. (2026). Pengaruh Kualitas Layanan terhadap Loyalitas Nasabah Bank Syariah. SYNERGY: Jurnal Bisnis dan Manajemen, 6(1), 37-46.
Darmawan, D., Mardikaningsih, R., & Hadi, S. (2017). The Effect of Service Quality, Customer Satisfaction and Corporate Image on Customer Loyalty in the Banking Sector in Indonesia. IOSR Journal of Business and Management (IOSR-JBM), 19(11), 46-51.
Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., Al Hakim, Y. R., & Issalillah, F. (2020). The Quality of Human Resources, Job Performance and Employee Loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.
Essa, N. E., & Mardikaningsih, R. (2022). Service Quality Measurement and Improvement Strategy to In-crease Customer Satisfaction. Journal of Social Science Studies, 2(1), 235-240.
Essardi, N. I., Mardikaningsih, R., & Darmawan, D. (2022). Service Quality, Product Diversity, Store Atmosphere, and Price Perception: Determinants of Purchase Decisions for Consumers at Jumbo Supermarket. Journal of Marketing and Business Research (MARK), 2(2), 95-104.
Firmanto, R., Hardyansah, R., & Darmawan, D. (2024). Responsibility of Banks in Preventing Name Abuse in Credit Applications. Bulletin of Science, Technology and Society, 3(3), 14-19.
Fitrotinisak, I. K., Mardikaningsih, R., Gautama, E. C., Sulani, & Vitrianingsih, Y. (2023). Legal Compliance for Consumers in Dealing with Cases of Account Tampering in Digital Banking Services. Journal of Social Science Studies, 3(1), 75-82.
Ghantynireta, B. V., Inayatillah, I., & Evriyenni, E. (2021). Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Nasabah Bank Rakyat Indonesia Syariah (Studi pada Bank Rakyat Indonesia Syariah Cabang Darussalam Banda Aceh). Scientific Journal of Students Islamic Economics and Business, 2(2), 87-93.
Gustari, D. A., & Angraini, D. M. (2024). Pengaruh Kepercayaan dan Fasilitas terhadap Kepuasan Jemaah Umroh pada PT . Al Shafwah Wisata Mandiri. Journal Islamic Accounting Competency, 4(1), 96–106.
Hardyansah, R., & Jahroni, J. (2023). The Establishment of Customer Loyalty in View of Service Quality and Bank Reputation. Bulletin of Science, Technology and Society, 2(1), 16–20.
Hardyansah, R., Darmawan, D., Samawati, W., Mukti, A. P., Merak, S. M., & Falahuddin, M. A. (2026). Analisis Hukum Penyelesaian Kredit Macet: Keseimbangan Perlindungan Bank dan Debitur: Legal Analysis of Non-Performing Loan Resolution: Balancing Protection for Banks and Debtors. Journal of Indonesian Comparative of Syari'ah Law, 9(1), 39-64.
Hardyansah, R., Jahroni, J., Darmawan, D., Arifin, S., & Negara, D. S. (2023). Student Interest in Becoming Customers of Islamic Banks in Terms of Religiosity and Product Knowledge. International Journal of Service Science, Management, Engineering, and Technology, 4(1), 5-10.
Hardyansah, R., Karwati, K., & Saktiawan, P. (2024). Legal Analysis of Open Banking and Bank Customer Data Privacy Rights in Indonesia. Journal of Social Science Studies, 4(1), 93-104.
Hardyansah, R., Pakpahan, N. H., & Wibowo, A. S. (2021). The Ramifications of Banking Monopoly on Consumer Trust, Customer Satisfaction, and Industry Competition Dynamics. Journal of Social Science Studies, 1(2), 105-110.
Hariani, M., & Sinambela, E. A. (2020). The Effect of Price Perception, Service Quality, and Product Diversity on Superindo Customer Loyalty in Surabaya. Journal of Science, Technology and Society (SICO), 1(1), 29–36.
Hassan, M. K., Shafiq, A., & Al-Habshi, S. M. (2021). Religiosity and Customer Satisfaction in Islamic banking. Journal of Islamic Accounting and Business Research, 12(5), 789–805.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education Limited.
Mardikaningsih, R. (2021). Pencapaian Kepuasan Pelanggan pada Jasa Pengiriman Barang Melalui Harga, Ekuitas Merek, dan Kualitas Pelayanan. Jurnal Baruna Horizon, 4(1), 64-73.
Mardikaningsih, R. (2022). Patient Satisfaction Based on Quality of Service and Location. Journal of Islamic Economics Perspectives, 4(1), 31-37.
Masitoh, D., Darmawan, D., & Sinambela, E. A. (2017). The Effect of Service Quality and Trust on Customer Loyalty of Warung Apung Rahmawati of Mojokerto Branch. Jurnal Agrimas, 1(2), 107-114.
Morgan, R. M., & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58(3), 20–38.
Novianto, S., & Nisa, F. L. (2024). Pengaruh Kepercayaan Nasabah terhadap Minat Menabung di Bank Syariah. As-Syirkah: Islamic Economic & Financial Journal, 3(3), 1177-1189.
Nurissyarifah, N., & Mardikaningsih, R. (2024). Pengaruh Sinergi Kualitas Pelayanan, Promosi, dan Persepsi Keadilan terhadap Kepercayaan Pelanggan Pegadaian Syariah. Prosiding Pengabdian Ekonomi dan Keuangan Syariah, 2(2), 444-454.
Nurissyarifah, N., Mardikaningsih, R., & Hastriana, A. Z. (2025). The Influence of Service Quality, Brand Equity, Promotion, and Perception of Justice on Customer Trust of Sharia Pawnshop Service Users. Alkasb: Journal of Islmic Economics, 3(2), 234-251.
Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), 460–469.
Oluwatoyin, F., & Mardikaningsih, R. (2024). Business Model Transformation From Product to Service in Service Science. International Journal of Service Science, Management, Engineering, and Technology, 6(1), 7-12.
Prabowo, J. W., Putra, A. R., Khayru, R. K., Negara, D. S., & Wibowo, A. S. (2024). Legal Position of Concurrent Creditors, Rights Protection Constraints, and Curator Responsibilities in the Bankruptcy Asset Management System. Studi Ilmu Sosial Indonesia, 4(2), 79–96.
Putra, A. R., Hardyansah, R., & Arifin, S. (2022). Institutionalizing Sustainability within Islamic Banking: Ethical Alignment and Practical Application in Responsible Finance. Journal of Social Science Studies, 2(1), 241-246.
Putra, A. Y., & Latifah, F. N. (2025). Pengaruh Kualitas Layanan dan Kepercayaan Nasabah terhadap Kepuasan Nasabah Bank BSI KCP Ahmad Yani. Jurnal Tabarru': Islamic Banking and Finance, 8(1), 193-205.
Rahmadani, N. D. (2022). Pengaruh Kepercayaan dan Kemudahan Layanan Digital terhadap Kepuasan Nasabah dalam Melakukan Transaksi di Masa Pandemi Covid-19 (Studi Kasus pada Nasabah Bank Syariah Indonesia Kota Malang). Skripsi, Jurusan Perbankan Syariah Fakultas Ekonomi dan Bisnis Universitas Islam Malang.
Rahman, A., Darmawan, D., & Saputra, R. (2024). Analysis of Cross-border Payment Regulation and its Impact on Consumers in Indonesia. Bulletin of Science, Technology and Society, 3(2), 23-28.
Rahman, M. S., & Zakaria, M. (2023). Trust and Customer Satisfaction in Islamic Financial Services. Asian Journal of Business Research, 13(1), 45–60.
Rahmawati, A., & Hardiyanti, W. (2023). Pengaruh Kualitas Layanan, Kepercayaan dan Keamanan Produk Bsi Mobile terhadap Kepuasan Nasabah Bank Syariah Indonesia. Cakrawala Repositori IMWI, 6(6), 2817-2829.
Rinda S. A., & Zaifaturidha, K. S. (2025). Pengaruh Fintech Syariah terhadap Kepuasan Nasabah Bank Syariah Indonesia KCP Stabat. JEKSya: Jurnal Ekonomi dan Keuangan Syariah, 4(3), 88–102.
Riswani, R., & Saadatirrohmi, A. S. (2025). Pengaruh Kualitas Produk, Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Nasabah Tambora Milenial IB Amanah Bank NTB Syariah Cabang Sriwijaya Resti. Jurnal Perbankan Syariah, 4(100), 281–294.
Snyder, H. (2019). Literature Review as a Research Methodology: An Overview and Guidelines. Journal of business research, 104, 333-339.
Subhan, A., Firdaus, A., & Najib, M. (2023). The Influence of Islamic Service Quality and Trust on Customer Satisfaction and Intention in Reusing the Services in the Implementation of Umrah and Special Hajj Pilgrimage. Jurnal Ekonomi Syariah Teori dan Terapan, 10(3).
Sulistiono, D., Hardyansah, R., & Darmawan, D. (2024). The Law's Role in Ensuring the Protection and Security of Bank Customers. International Journal of Service Science, Management, Engineering, and Technology, 6(2), 1-5.
Surapati, U., Suharno, S., & Abidin, Z. (2020). The Effect of Service Quality and Customer Trust on Customer Satisfaction and Customer Loyalty PT Surya Rafi Bersaudara. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(03).
Susanti, N. I., Inayah, N., & Hidayah, A. N. (2022). Pengaruh Kepercayaan, Kualitas Pelayanan Islam dan Etika Pemasaran Islam terhadap Kepuasan Nasabah BSI KCP Genteng Banyuwangi. Journal of Islamic Banking, 3(2), 47-64.
Ullah, S., Harwood, I., & Jamali, D. (2020). Islamic Banking and Customer Trust. International Journal of Bank Marketing, 38(7), 1509–1528.
Wiyandarini, G., & Mardikaningsih, R. (2021). Studi kasus di Koperasi Primer Kepolisian Resor Kota Mojokerto: Pengamatan Variabel Kualitas Layanan dan Persepsi Harga serta Pengaruhnya terhadap Kepuasan Pelanggan. Jurnal Pendidikan, Penelitian, dan Pengabdian Masyarakat, 1(2), 35-46.
Darmawan, D. (2017). Hubungan antara Inovasi Produk, Kepuasan dan Kepercayaan Pelanggan. Jurnal Ekonomi dan Bisnis, 7(1), 36-42.
Darmawan, D. (2022). Literature Review on Antecedents of Customer Switching Behavior. Bulletin of Science, Technology and Society, 1(3), 1-5.
Darmawan, D. (2022). The Effect of Trust and Saving Experience on Loyalty through Satisfaction as an Intervening Variable (Case Study of Sharia Bank Customers in Surabaya City). International Journal of Service Science, Management, Engineering, and Technology, 2(2), 11-20.
Darmawan, D. (2026). Human Resource Risk Management and HR Governance as Predictors of Organizational Justice in Islamic Banking Institutions. Jurnal Ilmiah Satyagraha, 9(1), 66-80.
Darmawan, D., & Istianah, D. (2026). Pengaruh Kualitas Layanan terhadap Loyalitas Nasabah Bank Syariah. SYNERGY: Jurnal Bisnis dan Manajemen, 6(1), 37-46.
Darmawan, D., Mardikaningsih, R., & Hadi, S. (2017). The Effect of Service Quality, Customer Satisfaction and Corporate Image on Customer Loyalty in the Banking Sector in Indonesia. IOSR Journal of Business and Management (IOSR-JBM), 19(11), 46-51.
Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., Al Hakim, Y. R., & Issalillah, F. (2020). The Quality of Human Resources, Job Performance and Employee Loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.
Essa, N. E., & Mardikaningsih, R. (2022). Service Quality Measurement and Improvement Strategy to In-crease Customer Satisfaction. Journal of Social Science Studies, 2(1), 235-240.
Essardi, N. I., Mardikaningsih, R., & Darmawan, D. (2022). Service Quality, Product Diversity, Store Atmosphere, and Price Perception: Determinants of Purchase Decisions for Consumers at Jumbo Supermarket. Journal of Marketing and Business Research (MARK), 2(2), 95-104.
Firmanto, R., Hardyansah, R., & Darmawan, D. (2024). Responsibility of Banks in Preventing Name Abuse in Credit Applications. Bulletin of Science, Technology and Society, 3(3), 14-19.
Fitrotinisak, I. K., Mardikaningsih, R., Gautama, E. C., Sulani, & Vitrianingsih, Y. (2023). Legal Compliance for Consumers in Dealing with Cases of Account Tampering in Digital Banking Services. Journal of Social Science Studies, 3(1), 75-82.
Ghantynireta, B. V., Inayatillah, I., & Evriyenni, E. (2021). Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Nasabah Bank Rakyat Indonesia Syariah (Studi pada Bank Rakyat Indonesia Syariah Cabang Darussalam Banda Aceh). Scientific Journal of Students Islamic Economics and Business, 2(2), 87-93.
Gustari, D. A., & Angraini, D. M. (2024). Pengaruh Kepercayaan dan Fasilitas terhadap Kepuasan Jemaah Umroh pada PT . Al Shafwah Wisata Mandiri. Journal Islamic Accounting Competency, 4(1), 96–106.
Hardyansah, R., & Jahroni, J. (2023). The Establishment of Customer Loyalty in View of Service Quality and Bank Reputation. Bulletin of Science, Technology and Society, 2(1), 16–20.
Hardyansah, R., Darmawan, D., Samawati, W., Mukti, A. P., Merak, S. M., & Falahuddin, M. A. (2026). Analisis Hukum Penyelesaian Kredit Macet: Keseimbangan Perlindungan Bank dan Debitur: Legal Analysis of Non-Performing Loan Resolution: Balancing Protection for Banks and Debtors. Journal of Indonesian Comparative of Syari'ah Law, 9(1), 39-64.
Hardyansah, R., Jahroni, J., Darmawan, D., Arifin, S., & Negara, D. S. (2023). Student Interest in Becoming Customers of Islamic Banks in Terms of Religiosity and Product Knowledge. International Journal of Service Science, Management, Engineering, and Technology, 4(1), 5-10.
Hardyansah, R., Karwati, K., & Saktiawan, P. (2024). Legal Analysis of Open Banking and Bank Customer Data Privacy Rights in Indonesia. Journal of Social Science Studies, 4(1), 93-104.
Hardyansah, R., Pakpahan, N. H., & Wibowo, A. S. (2021). The Ramifications of Banking Monopoly on Consumer Trust, Customer Satisfaction, and Industry Competition Dynamics. Journal of Social Science Studies, 1(2), 105-110.
Hariani, M., & Sinambela, E. A. (2020). The Effect of Price Perception, Service Quality, and Product Diversity on Superindo Customer Loyalty in Surabaya. Journal of Science, Technology and Society (SICO), 1(1), 29–36.
Hassan, M. K., Shafiq, A., & Al-Habshi, S. M. (2021). Religiosity and Customer Satisfaction in Islamic banking. Journal of Islamic Accounting and Business Research, 12(5), 789–805.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education Limited.
Mardikaningsih, R. (2021). Pencapaian Kepuasan Pelanggan pada Jasa Pengiriman Barang Melalui Harga, Ekuitas Merek, dan Kualitas Pelayanan. Jurnal Baruna Horizon, 4(1), 64-73.
Mardikaningsih, R. (2022). Patient Satisfaction Based on Quality of Service and Location. Journal of Islamic Economics Perspectives, 4(1), 31-37.
Masitoh, D., Darmawan, D., & Sinambela, E. A. (2017). The Effect of Service Quality and Trust on Customer Loyalty of Warung Apung Rahmawati of Mojokerto Branch. Jurnal Agrimas, 1(2), 107-114.
Morgan, R. M., & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58(3), 20–38.
Novianto, S., & Nisa, F. L. (2024). Pengaruh Kepercayaan Nasabah terhadap Minat Menabung di Bank Syariah. As-Syirkah: Islamic Economic & Financial Journal, 3(3), 1177-1189.
Nurissyarifah, N., & Mardikaningsih, R. (2024). Pengaruh Sinergi Kualitas Pelayanan, Promosi, dan Persepsi Keadilan terhadap Kepercayaan Pelanggan Pegadaian Syariah. Prosiding Pengabdian Ekonomi dan Keuangan Syariah, 2(2), 444-454.
Nurissyarifah, N., Mardikaningsih, R., & Hastriana, A. Z. (2025). The Influence of Service Quality, Brand Equity, Promotion, and Perception of Justice on Customer Trust of Sharia Pawnshop Service Users. Alkasb: Journal of Islmic Economics, 3(2), 234-251.
Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), 460–469.
Oluwatoyin, F., & Mardikaningsih, R. (2024). Business Model Transformation From Product to Service in Service Science. International Journal of Service Science, Management, Engineering, and Technology, 6(1), 7-12.
Prabowo, J. W., Putra, A. R., Khayru, R. K., Negara, D. S., & Wibowo, A. S. (2024). Legal Position of Concurrent Creditors, Rights Protection Constraints, and Curator Responsibilities in the Bankruptcy Asset Management System. Studi Ilmu Sosial Indonesia, 4(2), 79–96.
Putra, A. R., Hardyansah, R., & Arifin, S. (2022). Institutionalizing Sustainability within Islamic Banking: Ethical Alignment and Practical Application in Responsible Finance. Journal of Social Science Studies, 2(1), 241-246.
Putra, A. Y., & Latifah, F. N. (2025). Pengaruh Kualitas Layanan dan Kepercayaan Nasabah terhadap Kepuasan Nasabah Bank BSI KCP Ahmad Yani. Jurnal Tabarru': Islamic Banking and Finance, 8(1), 193-205.
Rahmadani, N. D. (2022). Pengaruh Kepercayaan dan Kemudahan Layanan Digital terhadap Kepuasan Nasabah dalam Melakukan Transaksi di Masa Pandemi Covid-19 (Studi Kasus pada Nasabah Bank Syariah Indonesia Kota Malang). Skripsi, Jurusan Perbankan Syariah Fakultas Ekonomi dan Bisnis Universitas Islam Malang.
Rahman, A., Darmawan, D., & Saputra, R. (2024). Analysis of Cross-border Payment Regulation and its Impact on Consumers in Indonesia. Bulletin of Science, Technology and Society, 3(2), 23-28.
Rahman, M. S., & Zakaria, M. (2023). Trust and Customer Satisfaction in Islamic Financial Services. Asian Journal of Business Research, 13(1), 45–60.
Rahmawati, A., & Hardiyanti, W. (2023). Pengaruh Kualitas Layanan, Kepercayaan dan Keamanan Produk Bsi Mobile terhadap Kepuasan Nasabah Bank Syariah Indonesia. Cakrawala Repositori IMWI, 6(6), 2817-2829.
Rinda S. A., & Zaifaturidha, K. S. (2025). Pengaruh Fintech Syariah terhadap Kepuasan Nasabah Bank Syariah Indonesia KCP Stabat. JEKSya: Jurnal Ekonomi dan Keuangan Syariah, 4(3), 88–102.
Riswani, R., & Saadatirrohmi, A. S. (2025). Pengaruh Kualitas Produk, Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Nasabah Tambora Milenial IB Amanah Bank NTB Syariah Cabang Sriwijaya Resti. Jurnal Perbankan Syariah, 4(100), 281–294.
Snyder, H. (2019). Literature Review as a Research Methodology: An Overview and Guidelines. Journal of business research, 104, 333-339.
Subhan, A., Firdaus, A., & Najib, M. (2023). The Influence of Islamic Service Quality and Trust on Customer Satisfaction and Intention in Reusing the Services in the Implementation of Umrah and Special Hajj Pilgrimage. Jurnal Ekonomi Syariah Teori dan Terapan, 10(3).
Sulistiono, D., Hardyansah, R., & Darmawan, D. (2024). The Law's Role in Ensuring the Protection and Security of Bank Customers. International Journal of Service Science, Management, Engineering, and Technology, 6(2), 1-5.
Surapati, U., Suharno, S., & Abidin, Z. (2020). The Effect of Service Quality and Customer Trust on Customer Satisfaction and Customer Loyalty PT Surya Rafi Bersaudara. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(03).
Susanti, N. I., Inayah, N., & Hidayah, A. N. (2022). Pengaruh Kepercayaan, Kualitas Pelayanan Islam dan Etika Pemasaran Islam terhadap Kepuasan Nasabah BSI KCP Genteng Banyuwangi. Journal of Islamic Banking, 3(2), 47-64.
Ullah, S., Harwood, I., & Jamali, D. (2020). Islamic Banking and Customer Trust. International Journal of Bank Marketing, 38(7), 1509–1528.
Wiyandarini, G., & Mardikaningsih, R. (2021). Studi kasus di Koperasi Primer Kepolisian Resor Kota Mojokerto: Pengamatan Variabel Kualitas Layanan dan Persepsi Harga serta Pengaruhnya terhadap Kepuasan Pelanggan. Jurnal Pendidikan, Penelitian, dan Pengabdian Masyarakat, 1(2), 35-46.